We want to remind you that the option of changing your e-mail address is not available in the Trader Area if your e-mail has already been confirmed. However, you can change it by sending a request to customer support at e-mail [email protected]. The best way for you to change the e-mail will be determined by your individual case. Please refer to the solutions before understanding what would be right for you!
My Trader Area e-mail is not verified yet. How can I change it?
If you accidentally typed a mistake in the e-mail address, you can change it manually during the registration or later in the Trader Area;
You can register a new Trader Area if you have not deposited yet. Accounts in the current Trader area will be archived;
If you deposited into your account but cannot log in it anymore, you would need to provide us with the following:
- Confirmation that your old e-mail is no longer available;
- A photo where you hold your passport/ID card;
- A photo of your passport/ID card;
- A screenshot/official payment confirmation that the deposit has been deducted from your account.
My Trader Area e-mail is verified, but I haven't deposited yet.
If your identity has not been verified, you would need to pass ID verification first and provide us with the following:
- Confirmation that your old e-mail is no longer available;
- A photo where you hold your passport/ID card you used for verification.
My Trader Area e-mail is verified, and I have deposited in it already.
If your identity has not been verified, you would need to pass ID verification first and provide us with the following:
- Confirmation that your old e-mail is no longer available;
- A photo where you hold your passport/ID card you used for verification;
- A screenshot/official payment confirmation that the deposit has been deducted from an account that belongs to you.- If your identity has been successfully verified, you would need to do the following:
- Confirmation that your old e-mail is no longer available;
- A photo where you hold your passport/ID card you used for verification.
Like this:
Otherwise, if you do not want to use your current e-mail, for example, you can open a new Trader Area under a different e-mail address to continue using all the functions of your account management through a client's Trader Area.